Terms of service
Effective Date: January 1, 2022
1. Introduction
Welcome to Lunasilk. These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from Lunasilk.xyz, you agree to comply with these Terms.
If you do not agree with any portion of these Terms, please discontinue using our website.
2. Eligibility
By using our website, you confirm that you are at least the age of majority in your place of residence or have obtained permission from a parent or legal guardian.
3. Products and Availability
We strive to present accurate product descriptions, images, and pricing.
However, slight variations in color, packaging, or appearance may occur due to photography, display settings, or manufacturing updates.
Product availability is subject to change without notice.
4. Pricing
All prices displayed on our website are listed in the applicable currency at checkout.
We reserve the right to modify pricing, promotions, or discounts without prior notice.
Obvious pricing errors may be corrected before an order is fulfilled.
5. Orders
After placing an order, you will receive an order confirmation email.
Acceptance of your order occurs once payment has been successfully processed and the order enters fulfillment.
We reserve the right to refuse or cancel orders suspected of fraud, unauthorized transactions, or violations of these Terms.
6. Payment
We accept secure payment methods offered during checkout.
Customers agree to provide accurate billing information and authorize payment for all purchases made.
7. Shipping
Lunasilk provides free worldwide shipping.
Estimated delivery times are 7–14 business days, although delays caused by customs, weather, or carriers may occasionally occur.
Delivery estimates are not guaranteed.
8. Returns and Refunds
Our 30-Day Free Return & Refund Policy forms part of these Terms.
Customers should review our Return & Refund Policy before requesting a return.
9. Intellectual Property
All website content—including text, graphics, images, logos, product descriptions, icons, and design elements—is the property of Lunasilk or its licensors.
No content may be copied, reproduced, distributed, or used commercially without prior written permission.
10. Acceptable Use
You agree not to:
- Violate applicable laws.
- Interfere with website security.
- Upload harmful software or malicious code.
- Attempt unauthorized access to our systems.
- Use our website for fraudulent purposes.
11. User Content
If you submit reviews, comments, or other materials, you grant Lunasilk a non-exclusive, royalty-free license to display, reproduce, and publish such content for business purposes.
Content that is unlawful, offensive, misleading, or infringes upon third-party rights may be removed without notice.
12. Disclaimer
Products sold by Lunasilk are intended for general personal use.
Individual experiences may vary depending on hair type, care routine, and usage habits.
We do not guarantee specific cosmetic or personal results.
13. Limitation of Liability
To the maximum extent permitted by law, Lunasilk shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or website.
Our maximum liability shall not exceed the total amount paid for the relevant order.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy and is used solely for providing our services, processing orders, and improving customer experience.
15. Third-Party Services
Our website may contain links or integrations with third-party platforms including payment providers, shipping companies, or analytics services.
We are not responsible for the content or practices of third-party websites.
16. Changes to These Terms
We reserve the right to update these Terms of Service at any time.
Changes become effective immediately upon publication on this website.
Continued use of the website constitutes acceptance of the updated Terms.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.
18. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Lunasilk
4950 Spurraway Rd, Kamloops, BC V2H 1M6, Canada
Email: support@lunasilk.xyz
Phone: +1 250 578-8810