Shipping policy

Effective Date: January 1, 2022

Thank you for shopping with Lunasilk. We are committed to delivering your order safely, efficiently, and at no additional shipping cost. This Shipping Policy explains how we process, ship, and deliver orders placed through Lunasilk.xyz.

Free Worldwide Shipping

We proudly offer free standard shipping worldwide on every order, with no minimum purchase required.

No matter where you are, we strive to make premium satin hair care accessories accessible to customers around the globe.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During periods of high demand, promotional events, or holidays, processing times may be slightly longer.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Estimated Delivery Time

Once shipped, most orders arrive within:

7–14 business days

Please note that delivery estimates are not guaranteed and may vary depending on:

Destination country
Customs clearance procedures
Local postal services
Weather conditions
Transportation delays
Peak shopping seasons

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

If you have not received your tracking email, please contact us and we'll be happy to assist.

Customs & Import Duties

International shipments may occasionally be subject to customs inspections or import fees depending on local regulations.

Customers are responsible for any customs duties, taxes, or import charges imposed by their country's authorities unless otherwise required by applicable law.

Incorrect Shipping Information

Please carefully review your shipping address before completing checkout.

Lunasilk cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your shipping details before your order is dispatched.

Lost Packages

If your tracking information has not been updated for an extended period or your package appears to be lost during transit, please contact our customer support team.

We will work directly with the shipping carrier to investigate the issue and determine the most appropriate resolution, which may include a replacement shipment or refund when applicable.