Contact information
Contact Lunasilk
At Lunasilk, providing exceptional customer service is just as important as offering quality satin hair care essentials. Whether you have a question before placing an order or need assistance after your purchase, our support team is always ready to help.
We aim to respond to all customer inquiries within 24 business hours and are committed to resolving every request promptly and professionally.
General Inquiries
For product information, sizing assistance, shipping updates, returns, refunds, or order support, please contact us using any of the methods below.
Website
Lunasilk.xyz
Phone
+1 250 578-8810
Business Address
4950 Spurraway Rd, Kamloops, BC V2H 1M6, Canada
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Saturday & Sunday
Closed
Before Contacting Us
To help us assist you more efficiently, please include:
- Your full name
- Order number (if applicable)
- Email address used during checkout
- A detailed description of your inquiry
If your request relates to a damaged or incorrect product, please include clear photos whenever possible.
Our Commitment
We value every customer and believe excellent service builds lasting relationships. Our goal is to provide clear communication, timely assistance, and reliable support throughout your shopping experience.
Thank you for choosing Lunasilk.