Refund policy

At Lunasilk, we want every customer to shop with confidence. We stand behind the quality of our products and strive to provide an enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. If for any reason you are not completely satisfied with your purchase, we're here to help.

30-Day Free Returns

We proudly offer a 30-day free return and refund policy on eligible products.

You may request a return within 30 calendar days after receiving your order.

Eligible Returns

Products may be returned if they:

  • Arrive damaged or defective.
  • Are incorrect or different from what was ordered.
  • Have manufacturing defects.
  • Do not meet your expectations.
  • Are returned within the eligible return period.

Return Conditions

To help us process your return quickly, we kindly ask that:

  • Items are returned in their original condition whenever possible.
  • Original packaging and accessories are included if available.
  • Proof of purchase or your order confirmation is provided.

Returns requested due to damaged or incorrect items may require photographs for verification before approval.

Free Return Shipping

Lunasilk provides free return shipping for approved returns. Our support team will provide detailed return instructions after your request has been reviewed.

Please do not send products back without contacting us first, as unauthorized returns may delay processing.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Most refunds are completed within 5–10 business days, depending on your payment provider or financial institution.

Exchanges

If you receive a defective or incorrect item, we are happy to arrange a replacement whenever inventory is available.

If a replacement cannot be provided, a full refund will be issued.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the product and packaging.

Order Cancellations

Orders may be cancelled before they have entered processing or shipping.

Once an order has been dispatched, it can no longer be cancelled but may still qualify for our return policy after delivery.

Non-Returnable Situations

Returns may not be accepted if:

  • The request is submitted after 30 days.
  • Products have been intentionally damaged or misused.
  • The returned item differs significantly from the original order.

These limitations do not affect your rights under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@lunasilk.xyz

Phone: +1 250 578-8810

Address: 4950 Spurraway Rd, Kamloops, BC V2H 1M6, Canada

We appreciate your trust in Lunasilk and are committed to making every purchase worry-free.